This Refund and Cancellation Policy applies to fees paid to Axisa Academy, a coaching institute owned and operated by AKASH HUF, Bokaro, Jharkhand, including payments made online through our payment partner. It forms part of our Terms & Conditions.
1. Admission / Registration Fee
The one-time admission or registration fee is non-refundable, except where the Academy cancels the admission or the batch before classes begin.
2. Tuition Fees
- Tuition fees are payable in advance for each billing period (monthly or quarterly, as applicable).
- If a student is withdrawn by written request before the start of a billing month, fees paid in advance for that month and any later full months will be refunded.
- Once a billing month has started, the fee for that month is not refundable, whether or not the student attends classes.
- For quarterly or longer advance payments, refunds are calculated pro-rata for the full months not yet started.
3. Study Material and Test Series
Charges for study material already issued, and for test series once the first test has been conducted, are not refundable.
4. Cancellation by the Academy
If the Academy cancels a batch or course, or is unable to continue providing classes to a student, fees paid for the unused period will be refunded in full.
5. Cancellation for Misconduct
If a student’s enrolment is cancelled for serious misconduct as described in our Terms & Conditions, the fee for the current billing period will not be refunded. Fees paid for later full months will be refunded.
6. Duplicate or Excess Payments
Any amount paid twice or in excess of the invoice amount by mistake will be refunded in full, or adjusted against future fees if the parent prefers.
7. How to Request a Refund or Cancellation
The parent or guardian should email mail@axisa.in or submit a written request at the Academy office, mentioning the student’s name, class, invoice number and payment date.
8. Refund Timeline and Mode
Approved refunds are processed within 7–10 working days of approval. Refunds for online payments are made to the original payment method (UPI, card or bank account). The time taken for the amount to reflect may vary depending on the bank or card issuer.
9. Contact
For any questions about this policy, contact us at mail@axisa.in or +91-9905344655, or visit B-39, Street-10, Krishna Housing Colony, Rajendra Nagar, Chira Chas, Bokaro, Jharkhand – 827013.